[email protected]

14 Commercial Road, Kingsgrove NSW 2208, Australia

HOMEWARES

Refund and Returns Policy

‌Effective Date: 5 October 2026‌

This Refund and Returns Policy is published by LA CASA HOMEWARES AUS PTY LIMITED, whose registered address is 14 Commercial Road, Kingsgrove NSW 2208, Australia, official website is www.homewaresaus.com, contact email is [email protected], and contact telephone number is +61 478 954 283. This policy applies to all orders placed on our e-commerce platform, covering all our curated home essential products including bathroom shelves, laundry wash bags, anti-slip stickers, sealing clips, hooks and other daily practical items. Please read the following terms carefully before submitting your order, and your completion of checkout will be regarded as your full acceptance of all rules specified in this policy.

1. Core Policy Statement: No Pure Refund Requests Are Accepted

We explicitly emphasize that ‌no standalone “refund only” request without returning the physical product will be approved under any normal circumstances‌. We will never process any full or partial monetary refund for a customer who retains possession of the ordered product, unless the product we delivered is confirmed to be permanently lost in transit with valid official logistics proof, or the returned product is verified to have a manufacturing defect that cannot be resolved through any replacement arrangement by our quality inspection team after the product is sent back to our designated warehouse. This rule is set to ensure fair, transparent operations for all our customers, and to avoid improper operation risks that may undermine our ability to provide high-quality, affordable daily essentials for every shopper.

2. Eligibility Rules for Valid Returns

To initiate a valid return application that complies with our policy, you need to meet all the following requirements:

  1. You must submit your return application to our customer support team within 30 calendar days from the date you successfully receive your ordered product. Any application submitted beyond this time window will not be accepted, to help us maintain efficient inventory management.
  2. The product you return must be in its original, unused condition, with all original packaging, tags, accessories, and parts intact. Products that show obvious signs of use, installation damage, or human-caused scratches will not be eligible for a return. For custom-made or personalized products that do not meet universal household use standards, we do not accept return applications unless there is a verified manufacturing defect.
  3. For personal care related items such as laundry wash bags that have been opened and washed, or adhesive anti-slip stickers that have been peeled off their backing paper and partially applied, we do not support return requests for hygiene and safety considerations.
  4. You need to provide valid supporting materials to state your return reason, including clear photos or short videos that show the condition of the product, packaging, and any issues related to your application.

3. Standard Return and Exchange Process

  1. After you submit your return request with all required supporting materials, our customer support team will review your application within 2 business days, and send you a confirmed authorization notice along with our designated return warehouse address via email. Unofficial returns sent to any address not designated by our team will not be processed.
  2. You are responsible for covering the outbound return shipping fee to send the product back to our warehouse, unless the return reason is confirmed to be caused by our side, including delivering the wrong product, sending a product with manufacturing quality defect, or significant product damage caused by improper packaging from our team.
  3. After our warehouse team receives your returned package, our quality inspection staff will check the returned product within 3 to 5 business days. Once the returned item is verified to meet all return eligibility rules, we will arrange an equivalent brand new product replacement to you, or offer you a store credit with full value of your original order, which can be used for any future purchases on www.homewaresaus.com. Store credit will be valid for 12 months after issuance, and there are no extra hidden usage restrictions.
  4. If the product you received is confirmed to be damaged in transit after you sign for the parcel, you need to contact our support team within 48 hours of delivery, and provide complete unboxing proof. Our team will arrange a brand new replacement for you free of extra charge, no return of the damaged item will be required in this scenario.

4. Final Notes

We reserve the right to adjust and update this policy occasionally to adapt to our business operation needs, the revised version will be published on our website with updated effective date. If you have any questions about this Refund and Returns Policy, you can contact our support team at any time via [email protected] or +61 478 954 283.